Village Pointe Toyota - Financial Lease Scam

Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

12/15/2016 we returned our 2014 Camry Hybrid to VILLAGE POINT TOYOTA in Omaha, NE (where leased from). Prior we were contacted on 2 occasions, by dealership personnel, as to what we intended to do.

This was 'sold' to us as some kind of new-not-really-a-lease initially. We inquired what would happen if we just dropped off the vehicle, at lease end. We were assured, NOTHING would be required nor happen. Now we've received notice that Toyota Financial 'fleeces' their customers for $350 just to drop off a vehicle at lease-end.

They also slap 7% interest on, = $24.50. Somehow they adjust that we submitted an amount of $73.97 'when vehicle returned.' That Did NOT happen. (fuzzy math attempting to confuse consumer?) When we initially took possession of the vehicle, end of 2014, we put $5000 cash down against the lease. So they already have that.

The Camry had less than 20,000 miles on the odometer at lease end. For Toyota Financial to want to nickel/dime a consumer in this manner, is ridiculous to say the least.

Product or Service Mentioned: Toyota Financial Auto Leasing.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $301.

Preferred solution: Price reduction.

I didn't like: Consistent poor customer experience.

Company wrote 0 public responses to the review from Jan 10, 2017.

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